Terms & Refund Policy.

Refund Policy

Once initial design concepts or deliverables are delivered and approved — or revisions are requested — the refund offer is void. Refund eligibility is structured as follows:

• Before initial delivery: Full refund, less a 10% administration fee.
• Within 48 hours of initial delivery: 66% refund, less 10% administration fee.
• 48–96 hours after initial delivery: 33% refund, less 10% administration fee.
• After 96 hours: No refund. We're committed to 100% satisfaction — reach out and we'll address your concerns.
• After 7 working days of client inaction: No refund. Restarting the project will incur a reactivation fee based on scope.
• If the client becomes unresponsive for 5 working days: No refund will be processed.

When refunds do not apply

A refund will not be issued if:

• You have approved the initial design concept or requested revisions
• You have approved deliverables or accepted multiple revision rounds for any service
• The order was cancelled for reasons unrelated to Aggento's performance or policies
• You have been unresponsive for 2 or more weeks since project initiation
• You violated Aggento's terms, conditions, or privacy policy
• You engaged another agency or freelancer for the same project
• An incomplete or vague design brief was provided
• You requested a change in design concept after initial delivery
• You are closing or rebranding your business
• The reason is a change of mind, internal disagreement, or similar personal circumstance
• The initial design brief was not provided within 10 days of order placement
• For bundle services: dissatisfaction with one service only qualifies for a refund on that specific service, not the entire bundle

Aggento reserves the right to reject or cancel any project at its discretion. Following a confirmed refund, all design concepts revert to Aggento's ownership and may not be used by the client in any capacity. Relevant information will be submitted to copyright authorities as appropriate.

Money-Back Guarantee

Our money-back guarantee is valid for 30 days from the order date, provided no revisions have been requested and all other policy terms are met. Once revisions are requested, the guarantee is void. The guarantee applies only to good-faith orders — placing the same project with multiple agencies to claim a refund voids eligibility. Aggento reserves the right to decline any refund request that does not meet these standards.

How to claim a refund

All refund requests must be submitted in writing by emailing hello@aggento.com with the subject line "Refund Request – [Your Order ID]". Include your concern and the reason for the request. We will respond promptly and work toward a fair resolution. All requests are reviewed on a case-by-case basis.

A refund request must have a legitimate reason substantiated against the original project brief and revision history. If the work was delivered per brief, additional revision rounds will be offered in lieu of a refund.

Unique Design Guarantee

All designs delivered by Aggento are original. If a delivered design is found to closely resemble an existing published design, we will create a replacement at no charge. Any unintentional resemblance does not constitute Aggento liability. It is the client's responsibility to copyright or trademark their final deliverables.

Delivery Policy

All deliverables are sent to the email address on file per the timeline specified in the project agreement. A confirmation email is sent upon delivery. Revision and refund policies are measured from the time of initial delivery.

Custom design and development orders are typically delivered within the timeframe agreed upon at project kickoff. Rush delivery options may be available for an additional fee — contact us to discuss.

Revision Policy

Revisions are included per the scope of your package. We will revise deliverables at no extra charge provided the original design concept and direction remain intact. A request to change the concept — not refine it — constitutes a new project direction and may incur additional fees. Revision turnaround is typically 48 business hours.

Quality Assurance

All work is delivered against the specifications provided in your project brief. Designs are developed after thorough research to ensure quality, originality, and alignment with your brand. We revise until you are satisfied, within the scope agreed upon.

Content Policy

For standard website and branding projects, the client provides all content — copy, images, product information, and branding assets. For e-commerce builds, sample product data (name, price, images, shipping policy) must be provided by the client. Aggento will handle CMS setup and configuration. Placeholder text (Lorem Ipsum) may be used in mockups and visual previews.

Record Maintenance

We archive final project files after delivery. If you need your files re-sent, email hello@aggento.com and we will provide them promptly.

Reactivation Policy

If a client is unresponsive for 30 or more calendar days, the project will be considered closed. Reopening a closed project requires a reactivation fee based on the remaining scope and any changes in requirements since the last active communication.

Customer Support

We offer responsive support throughout every active project. You can reach us anytime at hello@aggento.com or by calling (772) 249-2040. We aim to respond within one business day — usually faster.

Correspondence Policy

Official communication from Aggento will only originate from email addresses under the @aggento.com domain or phone numbers listed on this website. Aggento is not responsible for any damage resulting from communication received through unofficial channels. If you receive a message claiming to be from Aggento via an unrecognized address or number, please notify us immediately.

Limitations of Liability

This website is provided "as is." Aggento makes no representations or warranties regarding the availability or accuracy of information on this site. Aggento will not be liable for:

• Any indirect, special, or consequential loss
• Loss of revenue, profits, contracts, reputation, data, or business relationships
• Service interruptions or technical failures beyond our control

Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any matter that cannot be lawfully excluded.

Non-Disparagement

Both Aggento and the client agree not to publicly disparage each other, their employees, or associates on any public forum, social network, blog, or review platform during or after the engagement. Breach of this clause entitles the non-breaching party to claim reasonable compensation as damages.

User Content

Any content you submit to Aggento (text, images, files, or other materials) must be legally owned by you or licensed for the intended use. Content must not infringe third-party rights or violate applicable law. Aggento reserves the right to decline work on any content that is unlawful or inappropriate.

Changes to These Terms

We may update these terms as our services evolve. Material changes will be reflected by updating the date at the top of this page. Continued use of our services after changes constitutes acceptance.

Questions

For any questions about these terms or to submit a refund request, email hello@aggento.com.